Return & Refund Policy

At Manorui, we take pride in providing high-quality products and professional service.
If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Returns are accepted within 7 days of receiving your order.

• The product must be unused, unopened, and in its original packaging.

• Products that have been used, damaged, or altered are not eligible for return.

2. Non-returnable Items

• Customized or special-order products are also non-returnable

3. Return Process

If you wish to return a product:

1. Contact us via email at admin@manorui.com or WhatsApp +86 15092739630

2. Provide your order number, reason for return.

3. Our customer service team will confirm your eligibility and provide a return shipping address.

4. Refunds

• Once your returned product is received and inspected, we will notify you by email.

• If approved, a refund will be processed within 3–5 business days to your original payment method.

• Please note that shipping fees are non-refundable.

5. Shipping Costs for Returns

• Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.

• We recommend using a trackable shipping service to ensure your return is received safely.

6. Contact Us

For any return or refund inquiries, please reach out to us:
📧 Email: admin@manorui.com
💬 WhatsApp: +86 15092739630